Service Producer

PURPOSE:
The Service Producer is responsible for coordinating and executing the technical and creative elements of worship services and special events. This part-time role ensures that all technical and creative elements are organized and executed with excellence. This role ensures that all aspects of production—people, systems, and content—are aligned and prepared to deliver seamless, engaging, and spiritually impactful experiences. Pastors and ministry leaders communicate directly with the Service Producer to request short-notice service changes as appropriate, which the Producer then implements and communicates to the production team. The Service Producer plays a key role in creating a smooth, engaging, and spiritually impactful worship experience.
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DUTIES AND RESPONSIBILITIES:

Service Coordination

• Serve as the central point of contact for Sunday service planning and updates.
• Receive and organize service changes from pastors and ministry leaders as appropriate.
• Communicate service plans, cues, and updates clearly to all production team members.
• Lead pre-service run-throughs and ensure all elements are prepared and aligned.
• Coordinate with the weekly speaker to prepare and finalize slides and media content.
• Attend design meetings when possible to contribute to service planning and creative alignment.
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Team Leadership

• Schedule all technical positions for Sunday morning services, including audio, video, lighting, and stage crew.
• Provide leadership and direction during services to ensure smooth execution and a positive team experience.
• Support the Technical Director in recruiting, training, and developing volunteers, including students where appropriate.
• Create a welcoming and inclusive environment for new team members, fostering a sense of belonging and long-term engagement.
• Share practical knowledge of technical systems used in Sunday services to equip volunteers for confident and effective service.
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Technical & Creative Support

• Coordinate the proper use of technical areas such as sound, lighting, and media for Sunday services.
• Ensure all equipment is used appropriately, kept clean, and maintained in a safe working condition.
• Collaborate with the Technical Director to ensure systems are ready and functioning.
• Oversee media content preparation (slides, videos, graphics) for services when provided by other departments and teams.
• Troubleshoot live service issues and escalate as needed.
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Administrative Duties

• Maintain service plans using Planning Center or other scheduling tools.
• Document service flow and team assignments.
• Prepare and publish weekly sermon recordings to online platforms in collaboration with the Communications Department.
• Participate in post-service reviews and contribute to ongoing improvements.
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KNOWLEDGE, SKILLS & ABILITIES:

• Plans, organizes, and coordinates volunteers.
• Supervises volunteers, which includes all aspects of supervision.
• Demonstrates professional ethics and principles.
• Demonstrates excellent communication skills both verbal and written.
• Provides consistent leadership in supervising a multi-disciplinary team.
• Demonstrates knowledge of and skill at problem solving and customer service.
• Demonstrates computer knowledge and technical equipment.
• Maintains knowledge and skill level to provide expert delivery of services.
• Maintain productivity and focus during periods of interruptions.
• Problem solving and reasoning skills.
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BEHAVIOURAL COMPETENCIES:

Spiritual Focus: To live an authentic and growing Christian life.

CLA Focus: Ability and willingness to align one’s own behaviour with the overall mission and strategies of CLA:

• Our Mission: Joining God in transforming our lives, neighbourhoods, nation and world
• Our Strategies:
  • GATHER: I will regularly attend CLA’s Sunday church services.
  • GROW: I will engage in meaningful, growing relationship with God and other Christ-followers in CLA.
  • SERVE: I will volunteer my time and talents to serve others in or through CLA.
  • GO: I will share my faith through love and good deeds in my neighbourhood and world.

Service Focus: Desire to focus one’s efforts on discovering, meeting and serving the needs of the others as they align with the ministry focus and goals.
Teamwork: Work cooperatively within teams, work groups and across CLA to achieve overall vision and goals.
Flexibility: Willingness to adapt to and work effectively within variety of diverse situations.
Problem Solving: Ability to review situation, organize the information, identify some key factors and suggest/generate solutions.
Leadership: Belief in the vision and ability to communicate it to others in a way that promotes team morale, productivity, and commitment to the mission.
Developing Others: Genuine interest/desire to foster development of others through coaching, supervising performance and mentoring.
Relationship Building: Able to establish and build rapport with others within the overall objectives of the ministry.
Accountability: Setting of high standards of performance and holding team members, clients, and agencies accountable for results and action.
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QUALIFICATIONS:

• Experience in live event or church service production an asset.
• Strong organizational and communication skills.
• Ability to lead volunteers and manage service logistics under pressure.
• Familiarity with production tools (e.g., ProPresenter, Planning Center).
• Committed to the mission and values of CLA Church.
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Note: This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

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